Customer Service
| Phone | +31 (0) 596 634 831 |
| Fax | + 31 (0) 596 634 755 |
| info@instruchemie.nl | |
| Postal mail | P.O. Box 120 9932 AC Delfzijl The Netherlands |
For quick service when placing an order, please include the following information:
Contact Name
Delivery and invoice address
Telephone / Fax number
Email address
Your purchase number
Product number – product description(s)
Quantity per item
Reference of a price quotation (if applicable)
Your VAT number (Value Added Tax).
| Fax | +31 (0) 596 934 755 |
| orders@instruchemie.nl |
| Location | VAT (Value Added Tax) |
|---|---|
| Inside EU | 21% VAT will be charged unless your VAT number is supplied |
| Outside EU | VAT will not be charged |
| Location | VAT (Value Added Tax) |
|---|---|
| Netherlands | Up to an order amount of Euro 350.00 excl. VAT we will charge Euro 20.00 small order costs and Euro 20.00 freight costs. |
| Inside EU | Up to an order amount of Euro 350.00 excl. VAT we will charge Euro 40.00 small order costs. The DHL freight charges depend on volume, weight and distance. |
| Outside EU | Up to an order amount of Euro 350.00 excl. VAT we will charge Euro 40.00 small order costs. The DHL freight charges depend on volume, weight and distance. An International Surcharge of Euro 35.00 will be added to all invoices. |
Additional import freight charges can be charged to all invoices if these costs are for importing non-regular products to our company.
Applicable are our General Sales, Delivery Terms & Conditions
Please also refer to our purchase conditions
Shipment
INstruchemie will only ship to a registered business/institute address. All orders will be shipped by DHL – international. DHL is used in order to provide our quickest and most economical mode of transportation.
On request we will provide you with airway bill numbers for tracking on the internet.
After packing & shipping the delivery time will be 1 or 2 days.
We ship & deliver products to countries in Europe, North-America, South-America, Middle East, Asia, Africa.
Special boxes or containers with the required products will be shipped by car, truck, boat and air-craft.
The shipping boxes will be labelled according the latest requirements.
INstruchemie logistic department can ship products with dry ice.
Since 1979 INstruchemie has experience and contacts with many couriers, forwarders and transport organizations.
Payment terms
(International) payments terms are 14 days after invoice date. Orders may require pre-payments through Proforma invoice. Payments by bank wire transfer only. Bank details are printed on the invoice or will be provided on request.
Return Policy
INstruchemie guarantees that all products perform according to the parameters found in their respective package inserts, until the expiration date. Any product found not to perform up to these standards will be replaced without charges. INstruchemie is not responsible for products that are held past the expiration date or if not stored properly.